Returns + Exchanges – Tiger & Lilly

Returns + Exchanges

What is your product fault policy?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.  Please email hello@tigerandlilly.com.au to resolve any issues you have.

What is your refund and exchange policy?

Please choose carefully. All of our earrings vary in size and a detailed description can be found under each product. A refund will not be given if you choose the wrong the size.

We can not accept returns on jewellery where the wrong item was ordered. 

If your earrings are damaged or faulty please contact Tamai at hello@tigerandlilly.com.au with a photo of your earrings and the reason of concern to arrange a replacement or refund.

Water Damage: please note some accessories are not recommended to get wet, read the item description carefully to determine if the item is water resistant.

If you think you have received an incorrect order please contact Tamai at hello@tigerandlilly.com.au with your concerns and I'll be happy to discuss your options with you. 

100% Money Back Guarantee: Sensitive Ears

If you experience any kind of irritation or discomfort from your earrings. I offer a 100% money back guarantee for sensitive ears.

Just contact Tamai via email hello@tigerandlilly.com.au and return your earrings to the address given (postage is not included) and the total amount paid for your earrings will be refunded (excluding postage).