Returns + Exchanges
What is your product fault policy?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. Please email email@example.com to resolve any issues you have.
What is your refund and exchange policy?
Tiger + Lilly will offer you a refund or exchange for most purchases (some exclusions apply) within 30 days of purchase, provided that:
• you produce proof of purchase (your order receipt, online order or tax invoice)
• the product and packaging is in its original condition; and
• the item is in unused, unworn and in resalable condition.
If you cannot provide proof of purchase of a Tiger + Lilly branded product, we will offer you an exchange but not a refund for change of mind returns.
Certain items, because of their nature, cannot be returned if you change your mind, these are:
• Gift Vouchers
Due to the personal nature of these items, custom pieces cannot be returned for refund/exchanges.
Where can I return products?
Please contact us at firstname.lastname@example.org to arrange a product return.