Returns + Exchanges
What is your product fault policy?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. Please email email@example.com to resolve any issues you have.
What is your refund and exchange policy?
Please choose carefully. All of our earrings vary in size and a detailed description can be found under each product. A refund will not be given if you choose the wrong the size.
We can not accept returns on any jewellery (worn or not worn) due to the current health and safety regulations.
If your earrings are damaged or faulty please contact Tamai at firstname.lastname@example.org with a photo of your earrings and the reason of concern to arrange a refund.
Water Damage: please note some earrings + accessories are not recommended to get wet, read the item description carefully to determine if the item is water resistant. I am always working on new techniques to improve the quality of my jewellery and hope to offer a full range of water resistant earrings in the future.
If you think you have received an incorrect order please contact Tamai at email@example.com with your concerns and I'll be happy to discuss your options with you.
Due to the personal nature of these items, custom pieces cannot be returned for refund/exchanges.