Shipping

AUSTRALIAN ORDERS

Express Shipping: Flat rate of $12.00 for orders within Australia and offer free shipping for orders over $75. The estimated delivery time is 1-3 business days.

Standard Shipping: Flat rate of $10.00 for orders within Australia and offer free shipping for orders over $75. The estimated delivery time is 5-7 business days.

All of our orders are shipped using Australia Post satchels.

Local Orders: Local pick up & delivery is available for Hamilton, Victoria residents post codes 3300.

INTERNATIONAL ORDERS

NEW ZEALAND - SHIPPING COSTS

ORDERS UNDER $100: Flat Rate of $19.95 for Express Shipping 

ORDERS OVER $100: Free Express Shipping

SHIPPING TIME: 2 - 4 Business Days

REST OF THE WORLD - SHIPPING COSTS

Flat rate of $29.95 pack and track international shipping

SHIPPING TIME: 3 - 10 BUSINESS DAYS 

INTERNATIONAL CUSTOMS FEES

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee.

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Tiger & Lilly is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.

If an order is refused by a customer due to custom fees, the parcel will be held for 2 weeks and than be abandoned if these fees are not pain in this time. Tiger & Lilly is not responsible for the handling of an abandoned order.

ORDER TRACKING

Once your order is packed and leaves our warehouse, you will receive an email with a tracking number so you can track the progress of your order.


ADDITIONAL INFORMATION

Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.

Tiger & Lilly does not provide refunds to customers for failure to pay duties and taxes associated with their order.

All our prices are in Australia dollars (AUD) and do not include local taxes and import/custom duties for international orders.

It is the customer responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Tiger & Lilly cannot offer reimbursement for this package.